Last Updated: July 29, 2026

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Portola Daycare (“Portola Daycare,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

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This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.portoladaycare.com, submit a form, schedule a tour, contact us, or otherwise interact with our services.

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By using our website, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Parent or guardian’s first and last name

• Email address

• Phone number

• Child’s date of birth

• Information about how you heard about Portola Daycare

• Questions, comments, or other information submitted through our website

• Enrollment, emergency contact, health, allergy, dietary, routine, and care information provided through onboarding or childcare forms

• Information you provide when communicating with us by phone, email, website form, or in person

 

Please do not submit highly sensitive medical, financial, or identification information through a general website contact form unless we specifically request it through an appropriate and secure method.

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2. Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website platform and service providers, including:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Approximate geographic location

• Pages viewed

• Date and time of visits

• Referring website

• Links or features used

• Cookie identifiers and similar technical information

 

This information helps us operate the website, understand how visitors use it, identify technical problems, and improve our services.

 

3. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies. These technologies may be used to:

• Keep the website functioning properly

• Remember website preferences

• Measure website traffic and performance

• Understand how visitors interact with the website

• Prevent fraud or security threats

• Support embedded content or third-party features

 

You can usually control or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

 

Where required, we will provide appropriate choices regarding nonessential cookies and similar tracking technologies.

 

4. How We Use Information​

We may use the information we collect to:

• Respond to questions and inquiries

• Schedule daycare tours

• Communicate with parents and guardians

• Evaluate availability and enrollment requests

• Complete the enrollment and onboarding process

• Provide childcare services

• Understand a child’s routines, needs, health considerations, allergies, and emergency information

• Maintain required childcare and business records

• Send important administrative or service-related messages

• Improve our website, programs, and services

• Protect the safety and security of children, families, staff, and our website

• Comply with legal, licensing, insurance, health, safety, and regulatory requirements

• Establish, exercise, or defend legal claims

 

We will not use a child’s information for advertising purposes.

 

5. Information About Children​

Portola Daycare provides childcare services for young children. Information about a child may be submitted by the child’s parent, legal guardian, or another authorized adult for tour, enrollment, onboarding, emergency, health, and childcare purposes.

 

Our website is intended for use by parents, guardians, and other adults. It is not intended for children to submit information directly.

 

We do not knowingly collect personal information online directly from children under 13 without appropriate parental or guardian involvement. If you believe a child has submitted personal information directly to us without authorization, please contact us so we can review and delete it where appropriate.

 

6. How We Share Information​

We do not sell personal information.

 

We may disclose information in limited circumstances, including to:

• Website and Service Providers

• We may share information with companies that help us operate our website, manage forms, host data, communicate with families, maintain records, process documents, provide technical support, or secure our systems.

• These providers may only access information as reasonably necessary to perform services for us.

• Professional Advisers

• We may share information with accountants, attorneys, insurers, consultants, or other professional advisers when reasonably necessary.

• Government, Licensing, and Safety Authorities

• We may disclose information when required by law, regulation, subpoena, court order, childcare licensing requirement, health or safety requirement, or lawful government request.

• We may also disclose information when we reasonably believe it is necessary to protect a child, parent, guardian, staff member, Portola Daycare, or another person from harm.

• Business Changes

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If Portola Daycare is involved in a merger, transfer, sale, restructuring, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

 

7. Third-Party Websites and Features​

Our website may contain links to third-party websites or services, including social media platforms, map services, parent portals, document services, or other external resources.

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We are not responsible for the privacy, security, availability, or content practices of third-party websites. Information you provide directly to a third party is governed by that third party’s privacy policy.

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We encourage you to review the privacy practices of any third-party service you use.

 

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries

• Complete tours, applications, enrollment, and onboarding

• Provide childcare services

• Maintain safety, attendance, health, emergency, licensing, insurance, tax, and business records

• Meet legal and regulatory obligations

• Resolve disputes

• Enforce agreements

 

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law and recordkeeping requirements.

 

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

 

However, no website, electronic transmission, storage system, or communication method can be guaranteed to be completely secure. You provide information electronically at your own risk.

 

Please contact us promptly if you believe information submitted to Portola Daycare has been accessed or used without authorization.

 

10. Your Privacy Choices

Depending on where you live and which privacy laws apply, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request information about how we collect, use, or disclose personal information

• Withdraw consent where processing is based on consent

• Opt out of certain uses or disclosures where required by law

• Receive equal service and pricing when exercising applicable privacy rights

 

Certain information may be exempt from a request, including information we must maintain for childcare licensing, safety, legal, insurance, record keeping, or other lawful purposes.

 

To submit a privacy request, contact us using the information listed below. We may need to verify your identity or authority before completing the request.

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11. California Privacy Rights​

California residents may have privacy rights under applicable California law.

The California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies only to businesses that meet certain legal thresholds. To the extent that these laws apply to Portola Daycare, eligible California residents may have rights regarding access, correction, deletion, and information about the collection, use, sale, or sharing of their personal information.

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Portola Daycare does not knowingly sell personal information or share personal information for cross-context behavioral advertising.

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We will not unlawfully discriminate against an individual for exercising an applicable privacy right.

California residents may also request information regarding certain disclosures of personal information to third parties for their own direct marketing purposes, where applicable.

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12. Do Not Track and Global Privacy Control

Some browsers provide “Do Not Track” settings or other privacy preference signals.

Because there is not one universally accepted standard for responding to traditional Do Not Track signals, our website may not respond to every Do Not Track setting.

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Where required by applicable law, we will recognize legally valid browser-based opt-out preference signals, such as Global Privacy Control, for activities that constitute the sale or sharing of personal information.

Portola Daycare does not knowingly sell personal information or use personal information for cross-context behavioral advertising.

 

13. Email and Communications

When you provide your email address or phone number, we may contact you regarding:

• Tour requests

• Enrollment or waitlist inquiries

• Required forms

• Daycare operations

• Your child’s care

• Schedule or program updates

• Safety or emergency matters

• Other services you requested

 

Service-related communications may be necessary to provide childcare services and may not include an unsubscribe option.

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We will obtain any consent required by law before sending promotional email or text messages. You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

 

14. Changes to This Privacy Policy​

We may update this Privacy Policy periodically to reflect changes in our website, services, data practices, or legal obligations.

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When we update the policy, we will revise the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or another appropriate method.

Your continued use of the website after an updated policy is posted means that you acknowledge the revised policy.

 

15. Contact Us

For questions about this Privacy Policy, our privacy practices, or a request regarding your personal information, contact us.